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Frequently Asked Questions

1. Why am I being redirected from WINC.com to this site?

To provide you with a broader range of made-to-order, customised products and to support a wider variety of categories, we’ve created this dedicated platform.

2. Can I use my existing WINC sold-to and ship-to details for billing and delivery?

Yes, your existing WINC account details for sold-to and ship-to can be used. These can also be updated based on your specific requirements.

3. Can I place a bulk order request?

Absolutely. Select your desired products and quantity breaks, then click "Request an Order". Our team will follow up to gather any additional details needed.

4. Are the products customisable?

Yes, most products on this platform can be customised with your logo, message, or branding.

5. How long does delivery take?

Delivery times vary depending on the product, its production lead time and the location. Once your enquiry is submitted, our team will contact you to assist with the order placement and delivery timelines.

6. What is the minimum order quantity (MOQ)?

As these are bulk customised products, each item has a minimum order quantity. This will be clearly listed on the product page.

7. What if I need fewer items than the MOQ?

Please submit a "Request a Quote" and a member of our Print and Marketing Services (PaMS) team will reach out to explore possible options.

8. What does “Decorations” mean?

"Decorations" refer to the type of printing or branding applied to a product—such as embroidery, single or multi-colour printing, PMS colour matching, or four-colour process printing.

9. What if the product I want is out of stock?

Complete the product details and submit a "Request an Order". Our team will contact you to discuss alternatives or check availability to meet your timeline.

10. Can I place an order directly on this site?

No, direct ordering is not available here. However, you can view product pricing and submit a "Request an Order" form. A member of our Print and Marketing Services (PaMS) team will then contact you to assist with the ordering process.